THE PRESENT CONDITIONS OF SALE ARE CONCLUDED ON THE ONE HAND BY COPEYRE CANOË WHOSE REGISTERED OFFICE IS LOCATED AT: LES ONDINES, 46200 SOUILLAC, FRANCE, HEREINAFTER REFERRED TO AS COPEYRE CANOË AND ON THE OTHER HAND, BY ANY INDIVIDUAL OR LEGAL ENTITY WISHING TO MAKE A PURCHASE VIA THE WEBSITE HTTPS://WWW.COPEYRE.COM HEREINAFTER REFERRED TO AS "THE BUYER".
1. Purpose
The present general conditions define the rights and obligations of the parties in the context of the remote booking of services offered by our establishment, whose contact details are specified in the present booking confirmation document. They govern all the stages necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the rate booked, which are available on our booking platform. These general terms and conditions of sale apply to all bookings made over the Internet, via our booking platform.
2. Reservation
The customer chooses the services presented on our booking platform. He acknowledges that he has taken cognizance of the nature, destination and booking terms of the services available on our booking platform and that he has requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his or her choice of services and their suitability for his or her needs, and we cannot be held liable in this respect. The reservation is deemed accepted by the customer at the end of the reservation process.
3. Booking process
Reservations made by the customer are made using the online reservation form available on our reservation platform. The reservation is deemed to have been made on receipt of the reservation form. Prior to any reservation, the customer undertakes to complete the information requested on the reservation form. The customer attests to the truthfulness and accuracy of the information provided. After the final choice of services to be booked, the booking procedure includes entering the bank card for prepayment, consulting and accepting the general terms and conditions of sale and the terms and conditions of sale of the rate booked before validating the booking and, finally, validating the booking by the customer.
4. Acknowledgement of reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an e-mail without delay. In the case of online bookings, the e-mail acknowledging receipt of the booking summarizes the contract offer, the services booked, the prices, the sales conditions for the selected rate accepted by the customer, the booking date, after-sales service information, and the address of the seller's establishment to which the customer may submit any complaints.
5. Cancellation or modification by the customer
In accordance with article L. 121-21-8 12° of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation. Reservations with prepayment cannot be modified and/or cancelled. Deposits paid in advance will not be reimbursed. In this case, this is mentioned in the sales conditions of the tariff. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or in return for payment.
6. Consumption of service
In application of the regulations in force in certain countries, the customer may be asked to complete a police form on arrival. Customers will be asked to show proof of identity to verify whether or not they are required to complete the police form. Any behavior contrary to public decency or public order will lead the establishment to ask the customer to leave the establishment without any compensation or refund if payment has already been made. For establishments with internal regulations, the customer accepts and agrees to abide by these regulations. In the event of non-compliance by the customer with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and without any refund if payment has already been made.
7. Liability
The photographs presented on our booking platform are not contractually binding. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate the establishments presented give as accurate an idea as possible of the services offered, variations may occur between the time of booking and the day on which the service is consumed. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the fault of a third party, the fault of the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorized prepayment by the bearer's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
8. Claims
Complaints relating to the non-performance or poor performance of the services booked must, on pain of foreclosure, be brought to our attention in writing within eight days of the date of departure from the establishment.
9. Awards
Prices for booking services are indicated before and at the time of booking. Prices are confirmed to the customer in the commercial currency of the establishment, and are valid only for the period indicated on the booking platform. In the event of a debit to the establishment in a currency other than that confirmed on the booking, the customer will be responsible for any exchange charges. All reservations, whatever their origin, are payable in the local currency of the establishment. Unless otherwise stated on the booking platform, additional services are not included in the price. Any taxes (local taxes, tourist taxes, etc.) shown on the rates page must be paid directly to the establishment. Prices include VAT applicable on the date of the order, and any change in the VAT rate will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.
10. Payment
To guarantee the reservation, except in the case of special conditions or rates, the customer must provide his or her bank details by credit or debit card (Visa, Mastercard, American Express, Diners Club... depending on the possibilities offered by the establishment's reservation platform), by entering the card number directly in the area provided (entry secured by SSL encryption), with no spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time the service is used) and the visual cryptogram. The customer must present the credit card used to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates, where all or part of the payment is debited at the time of booking. This prepayment is referred to as a deposit. In the event of a problem, customers should contact their bank and the establishment to confirm their reservation and method of payment. In the case of online prepayment, the deposit is debited at the time of booking.
11. Privacy policy
The customer is informed, on each personal data collection form, of the obligatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the company, its entities, partners and service providers. The customer authorizes copeyre.com to communicate his personal data to third parties on condition that such communication is compatible with the performance of copeyre.com's operations under these terms and conditions and in connection with the Customer Charter for the protection of personal data. In particular, when paying online, the customer's bank details must be transmitted by the payment service provider to the establishment's bank, in order to execute the reservation contract. The customer is informed that this transfer of data may take place in foreign countries which do not provide adequate protection of personal data within the meaning of the French Data Protection Act. However, the customer consents to this transfer, which is necessary for the execution of the reservation.
12. Evidence agreement
Entering the required banking information, together with acceptance of these general terms and conditions and the booking form or request, constitutes an electronic signature which has the same value between the parties as a handwritten signature. The computerized registers kept in the computer systems will be preserved in reasonable conditions of security and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.
13. Force majeure
Force majeure is defined as any unforeseeable and insurmountable event external to the parties, which prevents either the customer or the establishment from fulfilling all or part of the obligations under the contract. Cases of force majeure or fortuitous events are those usually recognized by the jurisprudence of French courts. Each party may not be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the parties' performance of their mutual obligations, and that each party shall bear the costs arising therefrom.
14. Settlement of disputes
The present General Terms and Conditions of Sale are governed by the law of the country of establishment, without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
15. Complete
The present general terms and conditions of sale, the terms and conditions of sale of the fare booked by the customer, and the booking form or request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer may be integrated into the present general conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation order or request (including the specific conditions of the fare booked) and the present general conditions. In the event of any contradiction between the booking form and the general terms and conditions, the provisions of the booking form shall be the only ones applicable to the obligation in question. The present terms and conditions may be amended and/or supplemented by the company at any time. In this case, the new version of the general terms and conditions will be posted online by the establishment. As soon as the new version of the general terms and conditions is posted on the Internet, it will automatically apply to all customers.
